Return policy
Return Policy of https://frillzshop.com
Introduction: At https://frillzshop.com, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please take a moment to read our return policy to make the return process as easy and quick as possible.
Return period: You have 14 days from the date you receive your package to return an item to us. After this period, we will unfortunately not be able to accept a return or offer a refund.
How to make a return:
- Contact Customer Service: Before sending a return, please contact us at contact@frillzshop.com or via our contact page. We will provide you with detailed instructions for the return process.
- Preparing the package: Make sure the item is in the same condition as when you received it. It must be in its original packaging and with all its tags.
- Sending the package: Once you have received the instructions from our customer service, you can return your package. The return is free, so you will not have any additional costs.
Refund: Upon receipt and inspection of the returned item, we will notify you by email if the return is accepted. If so, the refund will be processed promptly and automatically applied to your original payment method.
Exchanges: If you would like to exchange an item for a different size or model, please also contact us via the customer service email address or our contact page. We will provide you with the necessary instructions.
Questions: If you have any questions regarding our return policy or need assistance, please feel free to contact us at contact@frillzshop.com or via our contact page. Our team will be happy to assist you.
We thank you for your trust and hope that your purchases on https://frillzshop.com will bring you complete satisfaction.